Case Study: eAdvisor Delivers $380,000 in Incremental Service Revenue

Service Lane eAdvisor – Technology That Drives the Service LaneCase Study: eAdvisor Delivers 0,000 in Incremental Service Revenue

Measurable Impacts

  • $380,000 increase in gross revenue for service after 12 months of use
  • Upsell closing ratios increased by 60%
  • MPVI and MENU presentation hit an all-time high
  • Never missed recalls

I would recommend this to anyone who runs a service department.

— Angel Mendez, Fixed Operations Manager at Herndon Chevrolet

The Challenge

Fixed Operations Manager, Angel Mendez was new to Herndon Chevrolet in Lexington, SC but not the car business. One of the first things Mendez noticed was a BIG missed opportunity in the service department. Advisors’ write-ups were inconsistent and as a result, were missing opportunities to recommend warranty and maintenance work, leaving money on the table. Mendez needed to find a way to ensure his advisors followed a consistent write-up process and, most importantly, that customers were presented with maintenance menus EVERY. SINGLE. TIME.

The Solution

eAdvisor streamlines the write-up process and generates a maintenance menu pulled directly from the OEM’s recommended service schedule. Because the eAdvisor system creates consistency and automatically generates maintenance menus and recall alerts service advisors leave no stone unturned (so to speak) and never miss out on an upsell opportunity. It was the ideal solution for Mendez.

The Result

After installing eAdvisor, Herndon Chevrolet saw increased consistency in their write-up process and exponential increases in service department revenue by improving upsell ratios, completing recalls, and presenting service menus.

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