Case Study: eAdvisor System Improves Service Department Accuracy

Service Lane eAdvisor – Technology That Drives the Service LaneCase Study: eAdvisor System Improves Service Department Accuracy

How Harbor Automotive Group Saved 12 Hours Per Month Per Advisor

Measurable Impacts

  • 100% recall competion
  • 100% VIS reporting before RO write up
  • 100% accuracy on VIN and mileage reporting
  • Advisors saved 3 minutes on every write up—12-14 hours saved per advisor per month

The consistency in the process was one of the main things that I was looking for. With that consistency, you get financial benefits. Because once you get to a certain level of consistency, you can make sure all sorts of things happen.

The Challenge

Due to human error during the service lane check-in, the manager of a group of GM dealers in Northwest Indiana noticed a decline in service lane efficiency. He wanted his advisors to be more consistent and accurate during customer check-in and sought out eAdvisor for help.

The Solution

Once plugged into a car’s OBD2 port, the eAdvisor system automates the write-up process. It prints the OEM Service History Report, customized maintenance menus, alerts for recalls, branded titles and service contract coverage. Now, without the element of human error, vehicle information is recorded accurately every time, making service advisors faster and more efficient.

The Result

eAdvisor improved Harbor Automotive Group’s service lane processes and efficiency by saving their service advisors 3 minutes on every write-up, leading to a 12-14 hour per month time savings per advisor. Additionally, the group achieved 100% recall completion, VIS reporting prior to write-up, and VIN and milage recording accuracy.

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