Improve Dealership Customer Experience
Improve the Dealership Customer Experience at Your Service Department
At the end of the day, the dealership customer experience is all that matters — and this is especially true for a dealer’s service department. Because the eAdvisor tool improves service lanes’ speed and efficiency, service advisors can devote more time to customer service and customer needs.
Build Customer Trust and Dealer Retention
The eAdvisor system automatically alerts service advisors to trouble codes, so they can easily review issues with customers. With one click, advisors can auto-generate customer-friendly vehicle reports. Customers appreciate the improved quality and speed of their experience and don’t feel like they’re being sold unnecessary services for profit.
Create a Better Customer Experience
More often than not, service advisors are heads down in a tablet or clipboard. While they’re doing the important job of collecting information, customers are ignored. Because the eAdvisor system does not require manual data entry, service advisors can have improved automotive customer relationship management abilities.
Perform a More Efficient Multipoint Vehicle Inspection
The eAdvisor tool, once plugged into the OBD2 port, automatically turns on a vehicle’s lights to identify any bulb issues. Handsfree, the service advisor can better engage a customer as they inspect the vehicle.