At the heart of the eAdvisor system is the Scan Tool. The advisor simply plugs the scan tool into the OBD2 port to start the process. The device will automatically retrieve VIN, odometer, DTCs, oil life, TPMS, Fuel Level and other data points. This data is wirelessly relayed to the advisor’s PC to automate the repair order creation. The advisor is now freed to engage the customer in the eAdvisor Consistently Correct Check-in process which includes a comprehensive upon arrival walk-around inspection.

Reports include: 

• OEM specific vehicle report including VIS, VIP, OASIS, VINSTAT, TIS, DBS, etc.
• VIN-specific Odometer-specific Maintenance report
• Service Contract sales marketing report
• Full vehicle scan DTC report
• Tire Marketing report

Our system frees up on average 15 hours per month per advisor (15 ROs per day x 3 minutes per RO x 20 days). Use this time to fully engage customers in (the walk-around and in) conjunction with the many upsell marketing reports to make sure your customers are buying what they need during their visit. These sales presentations are taught to your advisors as part of our comprehensive training using the eAdvisor Consistently Correct Check-in process.