If your service department isn’t meeting expectations or hitting RO, CSI and customer retention targets, it may be time for a change. Service Lane eAdvisor automates service lane processes, so advisors can focus on engaging customers, getting them back on the road quickly and meeting the necessary metrics to increase dealership profits.
If your Customer Satisfaction numbers aren’t where you want them to be or are on the decline, you may want to take a look at your service lane check-in and check-out processes. Customers want a predictable service lane experience. The eAdvisor consistently correct check-in and check-out process ensures customer contact points are solid and repeatable.
Declining warranty and maintenance sales can be warning signs that your service advisors aren’t getting the job done or managing your customers’ expectations. If you’re service advisors aren’t reaching their objectives, here are some important tips to help improve their performance