Elevating the Check-In Experience
Dealerships shouldn’t have to choose between speed and service. eAdvisor’s mission is to empower advisors to deliver both, creating a smarter, faster customer experience with every check-in. The eAdvisor scan tool alleviates the burden on advisors, providing them with the insights necessary to better serve customers. This saves valuable time and completely reshapes the check-in process. eAdvisor is not only easy to learn, but also industry-focused, allowing teams to focus on customers and streamline the service experience.
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Get StartedJanuary 01, 2024
eAdvisor app for iOS and Android is released
The eAdvisor app, now available for iOS and Android, empowers advisors by delivering comprehensive vehicle data straight to their smartphones or tablets. Users gain instant access to all vehicle information just seconds after connecting the eAdvisor scan tool. The app also features convenient walk-around options, enabling users to effortlessly capture photos and videos.
August 01, 2023
eAdvisor launches eSS features
eAdvisor launches new eSS features, including “Missing SAVI Data” and VIN/mileage-specific maintenance recommendations, delivered directly to customers via text message. This functionality empowers service advisors to communicate seamlessly with their clients, enhancing the service experience.
September 01, 2021
GM requires all dealers to use a plug-in tool during the write-up process.
GM launches SAVI, which mandates all dealers use a plug-in tool during the write-up process for any warranty claims. Current eAdvisor dealers were delighted to hear they were already using a compliant plug-in tool.
January 01, 2018
eAdvisor furthers GM integrations
eAdvisor’s interface with GM’s Global Workbench, MPVI, and Maintenance Recommendations allows dealers to effortlessly qualify for maximum PASE incentives simply by plugging in the eAdvisor tool and clicking a button. This streamlined the process for advisors, and they were no longer required to perform this task manually on the GM Global site. Thus, the coining of a tagline, “eAdvisor takes the Work out of Workbench.”
July 01, 2012
eAdvisor establishes a direction connection with GM systems
eAdvisor establishes a direct connection to GM’s Global Workbench, MPVI and Maintenance Recommendations. Upon plug-in, vehicle information would automatically populate the GM Workbench MPVI with vehicle data and print the GM VIS. This integration required no DMS integration or additional fees.
July 01, 2009
Bob Ramseyer co-founded eAdvisor
Bob Ramseyer co-founded eAdvisor. Bob is an entrepreneurial executive with a record of developing innovative answers to difficult business challenges. Originally developed as a method to check in rental vehicles, Bob used his experiences as a dealership fixed ops specialist, as well as an engineering expert for both hardware and software solutions, to develop a solution to help service lanes streamline the customer check-in process.
January 01, 2024
August 01, 2023
September 01, 2021
January 01, 2018
July 01, 2012
July 01, 2009
eAdvisor Makes An Impact
eAdvisor is like having the power and reliability of OEM test equipment right in the palm of your hand. This translates to an array of service lane benefits, such as:
- Wireless real-time data vehicle transfer within 10 seconds without manual entry
- Automatic printing of OEM reports, DTC code reports, and VIN-Mileage specific maintenance menus.
- 15 hours per month in saved time per Advisor
- Additional sales of $6k-$8k per advisor each month
- 60% closing rate of maintenance recommendations using eAdvisor’s VIN mileage-specific menus
eAdvisor Drives The Service Lane
While there are many dealership solutions available, none can streamline the customer check-in process like eAdvisor does. The product interacts seamlessly with any DMS, with no hidden fees, and a unique approach that invariably helps service advisors generate more profit for the dealership. Simply put, we drive the service lane.
At Service Lane eAdvisor, we’re not just about improving the check-in process; we’re about elevating a dealership’s entire customer service experience.