Boost Your Dealership’s Profitability with eAdvisor
Increase your auto service department profitability, streamline your check-in process, and increase customer retention and CSI scores: eAdvisor makes it easy!
Ready to Optimize your Service Lane?
Get Started
Increase Service Department Profitability
The Service Department plays an important role in dealership profitability. The eAdvisor system automatically prints out the exact maintenance needed for each vehicle you plug into, based on the VIN and mileage of each vehicle, every time they come in for service. This happens consistently for every customer, every time, the same way.
You should expect a 60% close rate when presenting eAdvisor maintenance menus. That means if you write up 1000 ROs per month, you should expect 600 additional sales before the vehicle ever reaches the shop.
Streamline the Service Check-In Process
By automating low-value tasks like collecting VIN and mileage, eAdvisor enables advisors to focus on high-value tasks, like engaging customers about their primary concerns and their vehicle’s maintenance needs. The result is a consistent process from advisor to advisor. In addition, eAdvisor eliminates data-collection errors that can impact warranty claims.
eAdvisor understands the important role of the Service Department in dealership profitability.
Customer Retention and CSI
The eAdvisor system implements a technology-driven process that makes it easy for advisors to achieve the best CSI scores, and most importantly retain customers throughout the ownership period of each vehicle. By creating an organized, consistent, and more effective check-in process, advisors will get more done in less time, and they will do it better.
Advisors and customers no longer feel rushed during the greeting process, because eAdvisor collects the needed vehicle information. This frees advisors to engage customers, understand their primary concerns, and to build trust and rapport.
Installation and Cooperative Training
The eAdvisor system is easy to use, the installation process is non-disruptive and interacts with all DMS systems with no hidden fees.
eAdvisor understands that dealerships are busy and can’t afford system downtime. Installation is easy and generally takes 2 days. An eAdvisor installer/trainer is dispatched to a dealership to install and certify all functions of the system, and to train advisors on both the product and the process.
Once installation is complete, the eAdvisor team will serve as ongoing process consultants to ensure the eAdvisor system continues to drive increased hours per RO, speed and efficiency, great CSI scores and customer retention.
eAdvisor is easy to install and implement. eAdvisor makes it easy to improve customer retention and CSI scores.
How eAdvisor works for you.
We pull key diagnostic info from the OBD-II port in just 5 –7 seconds, and then transmit it automatically to the advisor’s computer! While your advisor performs the walk around, eAdvisor automatically prints all the necessary OEM reports and VIN-specific maintenance recommendations, making up-selling a breeze. Overall, eAdvisor saves your team at least 3 minutes per check-in and increases their focus on the customer and selling opportunities.
Vehicle Scans
Fast, accurate vehicle scanning for speedy customer check-in
Fast, accurate vehicle scanning for speedy customer check-in
Wireless Data
Real-time vehicle data transfers wirelessly
Real-time vehicle data transfers wirelessly
RO Transfer
Vehicle data transfers to RO with a single click
Vehicle data transfers to RO with a single click
Instant Alerts
DTC and recall alerts available immediately
DTC and recall alerts available immediately
Reports
VS/VIP/OASIS report prints automatically
VS/VIP/OASIS report prints automatically
Digital Tools
Recommended maintenance menus & service contract sales tool
Recommended maintenance menus & service contract sales tool
