The eAdvisor scan tool transmits vehicle data including VIN, odometer, DTC’s, tire pressures, oil life, fuel level and vehicle voltage. Because eAdvisor timestamps every scan and records the mileage. The system serves as the perfect backstop when questions arise about the arrival condition of the vehicle. It may be a repeat condition, or the OEM questioning a warranty repair. Timestamps and VIN verification provide transparency and trust.

The documents eAdvisor autoprints include a VIN mileage recommended maintenance report, OEM Vehicle Report, DTC Report and VSC Marketing Report.

Never missing an open recall, branded title, free oil change, active service contract, or active DTC protects dealerships from liability. This is where eAdvisor’s toolbar, which sits at the bottom of the advisor’s desktop screen, comes into play! The toolbar uses flashing indicators to ensure no special circumstance or up-sell opportunity gets missed! Never missing a maintenance recommendation is critical to customer satisfaction, and the bottom line.

RED: Indicates an open recall or service campaign, allowing advisors to instantly transfer that information to the RO and, for liability reasons, record the customer’s approval or reason for the decline. PINK: Clicking on this indicator reveals all active DTCs, including those not illuminated on the vehicle’s dashboard. That allows advisors to quote an estimated wait time for the repair, route repairs to the correct tech or bay for further diagnosis, and clear codes for simple issues like a loose gas cap. YELLOW: Indicates a branded title or warranty block, heading off warranty claims for ineligible repairs. This alert is especially useful when sourcing used inventory. GREEN: This indicator confirms an existing service contract, so advisors know immediately whether a recommended repair is covered. PURPLE: Indicator ensures your customers take advantage of the factory’s complimentary preventative maintenance plan, while the eAdvisor scan tool’s recorded odometer reading ensures eligibility and no more free oil changes.

Once plugged in, eAdvisor automatically lights up the vehicle’s exterior lights when it has finished collecting all the necessary information. This clever feature acts as a visual cue for the advisor, signaling that it’s time to commence the detailed walk-around inspection. This thorough review allows the advisor to point out any visible damage to the customer, thereby mitigating future misunderstandings. In addition, the radiant illumination of all lights, inclusive of high beams, ensures that even the small details like a burned-out brake light or a worn tire tread are not overlooked.

The eAdvisor system implements a technology-driven process that makes it easy for your advisors to achieve the best CSI scores and most importantly retain your customers throughout the ownership period of each vehicle. By creating an organized, consistent, and more effective check-in process, your advisors will get more done in less time, and they will do it better. Most importantly, it allows them to focus on the customer and their needs.

Contact our tech support and borrow a neighboring advisor’s tool. You don’t want to miss capturing any data! The tool transmits data so quickly that this should not inhibit productivity!

For GM dealers, all the vehicle data is transmitted quickly and reliably to the SAVI dashboard. If it doesn’t make it, the manager is notified via text. This gives you the ultimate peace of mind in protecting you from SAVI related charge backs.