Moving Beyond Tekion CCD-V1 | Service Lane eAdvisor

Tekion CCD-V1 is Winding Down, But Service Lane eAdvisor is Here to Keep You Moving Forward

Faster. Smarter. More Reliable. Everything You Need in One Tool.

Why eAdvisor?

When it comes to service lane tools, not all solutions are created equal. Many dealers mistakenly think Tekion and eAdvisor are the same—but they’re not. Here’s why eAdvisor is the superior choice for your dealership.

Additional Features You Get With eAdvisor:

Faster, More Reliable Connections

  • Direct connection to your advisor’s PC (5-10 seconds) for faster data transfer.
  • Built-in memory card for out-of-range vehicles like tow-ins.
  • Works on GM cars back to OBD-II origins (1994-1996) and non-GM vehicles
    (Ford, Toyota, Honda, and more)

Result: Increased efficiency for service advisors and warranty claims.

VIN-Mileage Specific Maintenance Menus

  • Automatically prints detailed, VIN-specific maintenance menus triggered by
    plugging in the tool.
  • Customers love the paper menus—they take them into the waiting area, call back
    to schedule services, and even add more items to their work orders.

Result: Higher dollars per transaction and increased repair order revenue.

Engaged Customer Experience

  • eAdvisor automatically turns on all exterior lights, inviting a thorough walk-
    around.
  • Customers see this as a safety check, not an upsell, creating trust and engagement

Result: A better customer experience at a comfortable pace.

Peace of Mind with Warranty Claims

  • Alerts you when a warranty repair order is missing plug-in data, so you can address it before it becomes an issue.

Result: No more unforeseen warranty claim debits.

Dealerlogix Xpress Included

  • Get Dealerlogix Xpress at no additional cost with eAdvisor.

Don’t Wait—CCD-V1 is winding down, and We’re Ready to Help You Transition.

Switch to Service Lane eAdvisor today and experience the difference.

Sign Up Now
Schedule Demo

Hear from our customers.

“

We bought eAdvisor so our advisors could have time for conversation with the customer to understand what they need, treat them as our patron, and show them preventative maintenance. By focusing on the customer, we did see a few more upsells related to preventative maintenance – about a 10% gain.

James Cypress, Service Manager at Carl Hogan Toyota

“

The menu presentation has impacted the retail customer and created talking points. It’s appealing to invest in the customer’s experience.

Paul Wilson, Service and Parts Director at Keim Chevrolet

“

Presenting the menu to customers in writing helps – including showing open recalls. It’s definitely increased additional sales.

Marco Maldonado, Service Manager at Star Buick GMC Cadillac

“

In reception, we’ve gone from 7 minutes per car to less than 1 minute. Saves us about 2 hours a day.

Greg Shackleford, Fixed Ops Director at Bill Russell Ford Lincoln

“

You can’t do without it…It makes it easier and advisors don’t have to research when the warranty expires and if there are any recalls. By the time the advisor walks inside, they have all the info they need (VIN# and mileage) and its all correct. It saves at least 5-8 minutes per vehicle.

Richard Daniel, Fixed Ops Director of Meridian Honda

“

We have used eAdvisor for a long time and it’s freed up a lot of time for the advisor. It does more than pre-populate the print out for the advisor and customer – it increases the accuracy on the RO even for mileage and tire pressure, which impacts warranty issues.

Harvey Robinson, Service Director at Graham Toyota

“

People will actually buy (service) if you show them rather than tell them. The employees see that and use it.

David Roberts, Service Manager at Nissan of Sumter

“

It increased sales and income because it prints recommended maintenance (what was due last time, this time and next time). It [has] increased hours per RO by 30 minutes.

Danis Combs, Don Franklin Somerset Kia

“

Eadvisor’s biggest impact is that it builds service advisors’ confidence recommending service and maintenance. They share with the customer that this service is what the manufacturer and the people who built this vehicle suggest.

Jimmy Soto, Service Manager at Terry Labonte Chevy

“

It saves so much time because so much of the work is authorized upfront. It speeds up the process in and out of the shop and saves employees’ time waiting for customer approvals and pulling parts. The tech can pull parts for work already approved, while the advisor is still finishing up with the customer. It saves around 500 steps per car and turnaround time is reduced an average of 35-50 minutes.

Angel Mendez, Fixed Ops Director at Herndon Chevrolet

Ready to Optimize your Service Lane?

Get Started