Elevating Our Customer Experience

Whether you’re a current customer or want to learn more about how eAdvisor can help your dealership – we are here for you.

Ready to Optimize your Service Lane?

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eadvisor obdII module collecting recall and oem information

Contact Us

Customer Support

(866) 484-4777 | support@sleadvisor.com

Contact Sales

(844) 254-4448 | sales@sleadvisor.com

General Inquiries

(866) 463-3889

eadvisor maximizes your service lane profit

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Address

2035 Lakeside Centre Way

Suite 100

Knoxville, TN 37922

eAdvisor Drives The Service Lane

How eAdvisor works for you.

We pull key diagnostic info from the OBD-II port in just 5 –7 seconds, and then transmit it automatically to the advisor’s computer! While your advisor performs the walk around, eAdvisor automatically prints all the necessary OEM reports and VIN-specific maintenance recommendations, making up-selling a breeze. Overall, eAdvisor saves your team at least 3 minutes per check-in and increases their focus on the customer and selling opportunities.

Vehicle Scans

Fast, accurate vehicle scanning for speedy customer check-in

Wireless Data

Real-time vehicle data transfers wirelessly

RO Transfer

Vehicle data transfers to RO with a single click

Instant Alerts

DTC and recall alerts available immediately

Reports

VS/VIP/OASIS report prints automatically

Digital Tools

Recommended maintenance menus & service contract sales tool

Hear from our customers.

“

We bought eAdvisor so our advisors could have time for conversation with the customer to understand what they need, treat them as our patron, and show them preventative maintenance. By focusing on the customer, we did see a few more upsells related to preventative maintenance – about a 10% gain.

James Cypress, Service Manager at Carl Hogan Toyota

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The menu presentation has impacted the retail customer and created talking points. It’s appealing to invest in the customer’s experience.

Paul Wilson, Service and Parts Director at Keim Chevrolet

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Presenting the menu to customers in writing helps – including showing open recalls. It’s definitely increased additional sales.

Marco Maldonado, Service Manager at Star Buick GMC Cadillac

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In reception, we’ve gone from 7 minutes per car to less than 1 minute. Saves us about 2 hours a day.

Greg Shackleford, Fixed Ops Director at Bill Russell Ford Lincoln

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You can’t do without it…It makes it easier and advisors don’t have to research when the warranty expires and if there are any recalls. By the time the advisor walks inside, they have all the info they need (VIN# and mileage) and its all correct. It saves at least 5-8 minutes per vehicle.

Richard Daniel, Fixed Ops Director of Meridian Honda

“

We have used eAdvisor for a long time and it’s freed up a lot of time for the advisor. It does more than pre-populate the print out for the advisor and customer – it increases the accuracy on the RO even for mileage and tire pressure, which impacts warranty issues.

Harvey Robinson, Service Director at Graham Toyota

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People will actually buy (service) if you show them rather than tell them. The employees see that and use it.

David Roberts, Service Manager at Nissan of Sumter

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It increased sales and income because it prints recommended maintenance (what was due last time, this time and next time). It [has] increased hours per RO by 30 minutes.

Danis Combs, Don Franklin Somerset Kia

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Eadvisor’s biggest impact is that it builds service advisors’ confidence recommending service and maintenance. They share with the customer that this service is what the manufacturer and the people who built this vehicle suggest.

Jimmy Soto, Service Manager at Terry Labonte Chevy

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It saves so much time because so much of the work is authorized upfront. It speeds up the process in and out of the shop and saves employees’ time waiting for customer approvals and pulling parts. The tech can pull parts for work already approved, while the advisor is still finishing up with the customer. It saves around 500 steps per car and turnaround time is reduced an average of 35-50 minutes.

Angel Mendez, Fixed Ops Director at Herndon Chevrolet

Ready to Optimize your Service Lane?

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