Service Lane eAdvisor Features

eAdvisor Improves The Efficiency And Accuracy Of The Service Lane

Streamline the check-in process with our all-in-one scan tool, so your service department can focus on customers, not paperwork.

Ready to Optimize your Service Lane?

Get Started

eadvisor obdII module collecting recall and oem information

eAdvisor Automates

eAdvisor is a comprehensive solution that enhances the efficiency and precision of the service lane check-in process. From the initial service advisor greeting to the detailed walk around inspection, eAdvisor streamlines, automates, and provides visual cues for a complete customer experience. It auto-prints reports, ensures no maintenance recommendation or recall is missed, and verifies VINs for warranty claims. In doing so, it removes the busy work, enabling advisors to focus on fully engaging and advising customers.

eadvisor service lane advisor taking picure walk around inspection

eAdvisor Delivers

eAdvisor gives your advisors the power to deliver a faster, smarter customer experience—every time.

Increase Hours and Dollars per Repair Order
Improve Accuracy & Efficiency
Improve CSI and Customer Retention

Service Lane eAdvisor Consistently Correct Check In Process

eAdvisor Streamlines

Easy efficient check-in process. Plug it in. Interact with your customer.
Fast data flow – Plug in the tool and data flows to your advisor’s computer within 5-10 seconds.
Android/iOS App – Delivers vehicle data from the vehicle to your advisor’s phone/tablet.
Seamless DMS Interaction – Effortlessly transfer vehicle data into the DMS to write the repair order.
Automatic Report Printing – Present maintenance requirements specific to VIN and mileage.
Alerts and Error Prevention – Never miss recalls or salvaged vehicles with eAdvisor alerts.
DTC Codes and Archives: eAdvisor records and archives DTC codes each time a vehicle is checked in.
eSS: eAdvisor’s new enhanced MPVI-Video-Texting features* *Requires DMS integration

eAdvisor removes the busy work, enabling advisors to fully engage and advise customers.

How eAdvisor works for you.

We pull key diagnostic info from the OBD-II port in just 5 –7 seconds, and then transmit it automatically to the advisor’s computer! While your advisor performs the walk around, eAdvisor automatically prints all the necessary OEM reports and VIN-specific maintenance recommendations, making up-selling a breeze. Overall, eAdvisor saves your team at least 3 minutes per check-in and increases their focus on the customer and selling opportunities.

Vehicle Scans

Fast, accurate vehicle scanning for speedy customer check-in

Wireless Data

Real-time vehicle data transfers wirelessly

RO Transfer

Vehicle data transfers to RO with a single click

Instant Alerts

DTC and recall alerts available immediately

Reports

VS/VIP/OASIS report prints automatically

Digital Tools

Recommended maintenance menus & service contract sales tool

Hear from our customers.

“

We bought eAdvisor so our advisors could have time for conversation with the customer to understand what they need, treat them as our patron, and show them preventative maintenance. By focusing on the customer, we did see a few more upsells related to preventative maintenance – about a 10% gain.

James Cypress, Service Manager at Carl Hogan Toyota

“

The menu presentation has impacted the retail customer and created talking points. It’s appealing to invest in the customer’s experience.

Paul Wilson, Service and Parts Director at Keim Chevrolet

“

Presenting the menu to customers in writing helps – including showing open recalls. It’s definitely increased additional sales.

Marco Maldonado, Service Manager at Star Buick GMC Cadillac

“

In reception, we’ve gone from 7 minutes per car to less than 1 minute. Saves us about 2 hours a day.

Greg Shackleford, Fixed Ops Director at Bill Russell Ford Lincoln

“

You can’t do without it…It makes it easier and advisors don’t have to research when the warranty expires and if there are any recalls. By the time the advisor walks inside, they have all the info they need (VIN# and mileage) and its all correct. It saves at least 5-8 minutes per vehicle.

Richard Daniel, Fixed Ops Director of Meridian Honda

“

We have used eAdvisor for a long time and it’s freed up a lot of time for the advisor. It does more than pre-populate the print out for the advisor and customer – it increases the accuracy on the RO even for mileage and tire pressure, which impacts warranty issues.

Harvey Robinson, Service Director at Graham Toyota

“

People will actually buy (service) if you show them rather than tell them. The employees see that and use it.

David Roberts, Service Manager at Nissan of Sumter

“

It increased sales and income because it prints recommended maintenance (what was due last time, this time and next time). It [has] increased hours per RO by 30 minutes.

Danis Combs, Don Franklin Somerset Kia

“

Eadvisor’s biggest impact is that it builds service advisors’ confidence recommending service and maintenance. They share with the customer that this service is what the manufacturer and the people who built this vehicle suggest.

Jimmy Soto, Service Manager at Terry Labonte Chevy

“

It saves so much time because so much of the work is authorized upfront. It speeds up the process in and out of the shop and saves employees’ time waiting for customer approvals and pulling parts. The tech can pull parts for work already approved, while the advisor is still finishing up with the customer. It saves around 500 steps per car and turnaround time is reduced an average of 35-50 minutes.

Angel Mendez, Fixed Ops Director at Herndon Chevrolet

Ready to Optimize your Service Lane?

Get Started