GM Service Lane Software

Dealerlogix MidTier Xpress for GM — connects with Service Lane eAdvisor

Dealerlogix MidTier Xpress powers a smoother GM lane from check-in to MPVI — with eAdvisor integration.

Simplify Service. Built for GM.

Service Lane eAdvisor handles the menu. Dealerlogix MidTier Xpress connects to eAdvisor to bring mobile check-in, digital MPVI, and lane workflow into one place. With support for tools like SAVI and OnStar, your team can move faster, reduce re-keying, and deliver a smoother, more consistent customer experience.

Mobile Apps for Apple iOS & Android

Built for today’s service drive — access everything on your phone or tablet for faster, easier, write-up and customer interactions.

Quick Mobile Check-In & Repair Order Write-Up Assist

Speed up the process using our tablet-based check-in and fast, guided write-up assistance. Complete with photo and video capabilities.

GM Electronic MPVI Tool with Photo and Video Capability

Easily perform an MPVI using data pulled directly from the vehicle. Plus, you can take photos and videos of the inspection!

Vehicle Health & Diagnostics Information

Populated with SAVI data from the vehicle, VIN, odometer, diagnostic codes, oil life, tire pressures, fuel level, and vehicle voltage to assist with quick and accurate write-ups.

OEM Maintenance Recommendations — VIN and Mileage Specific

Present VIN-Mileage specific factory-recommended services and dealer-recommended services right from the app at the time of write-up! (eAdvisor prints the maintenance menus automatically.)

Already Using Service Lane eAdvisor?

If your dealership already uses eAdvisor (or plans to add it), you can turn on Dealerlogix MidTier Xpress at no extra monthly cost. Together, they turn check-in chaos into one clean, simple flow your advisors actually like using.

Here’s what you get when eAdvisor + MidTier Xpress work together:

  • One combined workflow for Check-In, Maintenance Presentation, and Digital MPVI

  • Faster write-ups and less clicking for advisors

  • More consistent presentations that boost customer trust and approvals

  • A smoother experience for both your team and your customers

Learn More

Hear from our customers.

“

We bought eAdvisor so our advisors could have time for conversation with the customer to understand what they need, treat them as our patron, and show them preventative maintenance. By focusing on the customer, we did see a few more upsells related to preventative maintenance – about a 10% gain.

James Cypress, Service Manager at Carl Hogan Toyota

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The menu presentation has impacted the retail customer and created talking points. It’s appealing to invest in the customer’s experience.

Paul Wilson, Service and Parts Director at Keim Chevrolet

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Presenting the menu to customers in writing helps – including showing open recalls. It’s definitely increased additional sales.

Marco Maldonado, Service Manager at Star Buick GMC Cadillac

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In reception, we’ve gone from 7 minutes per car to less than 1 minute. Saves us about 2 hours a day.

Greg Shackleford, Fixed Ops Director at Bill Russell Ford Lincoln

“

You can’t do without it…It makes it easier and advisors don’t have to research when the warranty expires and if there are any recalls. By the time the advisor walks inside, they have all the info they need (VIN# and mileage) and its all correct. It saves at least 5-8 minutes per vehicle.

Richard Daniel, Fixed Ops Director of Meridian Honda

“

We have used eAdvisor for a long time and it’s freed up a lot of time for the advisor. It does more than pre-populate the print out for the advisor and customer – it increases the accuracy on the RO even for mileage and tire pressure, which impacts warranty issues.

Harvey Robinson, Service Director at Graham Toyota

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People will actually buy (service) if you show them rather than tell them. The employees see that and use it.

David Roberts, Service Manager at Nissan of Sumter

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It increased sales and income because it prints recommended maintenance (what was due last time, this time and next time). It [has] increased hours per RO by 30 minutes.

Danis Combs, Don Franklin Somerset Kia

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Eadvisor’s biggest impact is that it builds service advisors’ confidence recommending service and maintenance. They share with the customer that this service is what the manufacturer and the people who built this vehicle suggest.

Jimmy Soto, Service Manager at Terry Labonte Chevy

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It saves so much time because so much of the work is authorized upfront. It speeds up the process in and out of the shop and saves employees’ time waiting for customer approvals and pulling parts. The tech can pull parts for work already approved, while the advisor is still finishing up with the customer. It saves around 500 steps per car and turnaround time is reduced an average of 35-50 minutes.

Angel Mendez, Fixed Ops Director at Herndon Chevrolet

Ready to Optimize your Service Lane?

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