How It Works

eAdvisor Is Not Just A Check-in System: It’s A Comprehensive Solution

eAdvisor focuses on every movement in the write-up process. We automate repetitive mundane actions, and free advisors to do what they do best: Engage with customers and present services.

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Service Lane eAdvisor Buyers Guide 2025

Explore Service Lane eAdvisor

Boost Your Dealership’s Profitability with eAdvisor. Increase auto service department profitability, streamline the check-in process, and increase customer retention and CSI scores: eAdvisor makes it easy! Download our Buyer’s Guide Here!

eadvisor optimizes dealership service drive and improves CSI

Enhancing The Check-In Process Boosts Retention

The eAdvisor process is an easy to understand, easy to implement, step-by-step system for advisors to follow. Our process has a foundation in consultative selling, is made easy by eAdvisor technology, and will dramatically improve your metrics.

Service advisor visually inspecting car in walkaround

Automate Your Service Lane Sales Process

The eAdvisor scan tool collects crucial vehicle data, such as VIN, odometer readings, and tire pressures, and transmits it to the advisor’s device. Once complete, it activates the vehicle’s exterior lights, signaling the advisor to begin a thorough walk-around inspection. This helps identify visible damage and prevents future misunderstandings. Additionally, eAdvisor auto-populates and auto-prints necessary reports, including OEM and maintenance reports, which are immediately ready for customer presentation. Advisors can efficiently write repair orders and discuss maintenance recommendations as soon as they return to their desks.

 

 

Enhancing the customer check-in process boosts customer satisfaction, retention and profits.

Service Advisor with eadvisor module in service drive

eAdvisor: Step-By-Step

STEP 1: Greet customers at their vehicle and plug the eAdvisor scan tool into the vehicle’s OBD-II port. 

eAdvisor will begin to transmit the vehicle data to the advisor’s device.

STEP 2: While eAdvisor transmits the data, the advisor can consult with the customer.

STEP 3: eAdvisor will turn on the vehicle’s exterior lights. This is a visual cue for the advisor to do a walk-around arrival inspection, checking lights, and tires. 

 

Service writer getting eAdvisor report off of printer

STEP 4: During the walk-around eAdvisor automatically sends the vehicle reports to the printer and can be presented immediately to the customer.

STEP 5: Use the vehicle data pulled from the vehicle to begin the repair order. Review the report for open recalls, branded titles, service contracts, or factory pre-paid maintenance. 

STEP 6: Review the printed VIN-Mileage specific maintenance report to inform customers of their vehicle’s maintenance needs and recommend the purchase. 

eAdvisor ensures that even the small details are not overlooked.

How eAdvisor works for you.

We pull key diagnostic info from the OBD-II port in just 5 –7 seconds, and then transmit it automatically to the advisor’s computer! While your advisor performs the walk around, eAdvisor automatically prints all the necessary OEM reports and VIN-specific maintenance recommendations, making up-selling a breeze. Overall, eAdvisor saves your team at least 3 minutes per check-in and increases their focus on the customer and selling opportunities. 

Vehicle Scans

Fast, accurate vehicle scanning for speedy customer check-in

Fast, accurate vehicle scanning for speedy customer check-in

Wireless Data

Real-time vehicle data transfers wirelessly

Real-time vehicle data transfers wirelessly

RO Transfer

Vehicle data transfers to RO with a single click

Vehicle data transfers to RO with a single click

Instant Alerts

DTC and recall alerts available immediately

DTC and recall alerts available immediately

Reports

VS/VIP/OASIS report prints automatically

VS/VIP/OASIS report prints automatically

Digital Tools

Recommended maintenance menus & service contract sales tool

Recommended maintenance menus & service contract sales tool

Hear from our customers.

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We bought eAdvisor so our advisors could have time for conversation with the customer to understand what they need, treat them as our patron, and show them preventative maintenance. By focusing on the customer, we did see a few more upsells related to preventative maintenance – about a 10% gain.

James Cypress, Service Manager at Carl Hogan Toyota

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The menu presentation has impacted the retail customer and created talking points. It’s appealing to invest in the customer’s experience.

Paul Wilson, Service and Parts Director at Keim Chevrolet

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Presenting the menu to customers in writing helps – including showing open recalls. It’s definitely increased additional sales.

Marco Maldonado, Service Manager at Star Buick GMC Cadillac

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In reception, we’ve gone from 7 minutes per car to less than 1 minute. Saves us about 2 hours a day.

Greg Shackleford, Fixed Ops Director at Bill Russell Ford Lincoln

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You can’t do without it…It makes it easier and advisors don’t have to research when the warranty expires and if there are any recalls. By the time the advisor walks inside, they have all the info they need (VIN# and mileage) and its all correct. It saves at least 5-8 minutes per vehicle.

Richard Daniel, Fixed Ops Director of Meridian Honda

“

We have used eAdvisor for a long time and it’s freed up a lot of time for the advisor. It does more than pre-populate the print out for the advisor and customer – it increases the accuracy on the RO even for mileage and tire pressure, which impacts warranty issues.

Harvey Robinson, Service Director at Graham Toyota

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People will actually buy (service) if you show them rather than tell them. The employees see that and use it.

David Roberts, Service Manager at Nissan of Sumter

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It increased sales and income because it prints recommended maintenance (what was due last time, this time and next time). It [has] increased hours per RO by 30 minutes.

Danis Combs, Don Franklin Somerset Kia

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Eadvisor’s biggest impact is that it builds service advisors’ confidence recommending service and maintenance. They share with the customer that this service is what the manufacturer and the people who built this vehicle suggest.

Jimmy Soto, Service Manager at Terry Labonte Chevy

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It saves so much time because so much of the work is authorized upfront. It speeds up the process in and out of the shop and saves employees’ time waiting for customer approvals and pulling parts. The tech can pull parts for work already approved, while the advisor is still finishing up with the customer. It saves around 500 steps per car and turnaround time is reduced an average of 35-50 minutes.

Angel Mendez, Fixed Ops Director at Herndon Chevrolet

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