Customer Satisfaction

It costs dealerships 7 times more to gain new customers than to keep existing ones. In fact, [...]

Dealerships have always relied on their service departments to make a profit and keep more customers. [...]

Though many dealerships lose service lane customers once their vehicles fall out of warranty, with the [...]

Fact: most people hate having their vehicle serviced. It’s one of those necessary, time-consuming evils. [...]