eAdvisor Speakers: Brian Michaels – National Sales Director & Paige Comer – National Sales Performance Strategist In this on-demand recording you’ll learn: Unlocking Success: Maximize Your GM Dealer Compliance Discover the secrets to General Motors SAVI compliance in this on-demand webinar! Dealers can choose between two primary tools: the basic SAVI tool and eAdvisor. Among […]
eAdvisor Speakers: Brian Michaels – National Sales Director & Paige Cromer, National Sales Performance Strategist Join Brian Michaels and Paige Cromer for Episode 11 of “10 Minutes to Highly Effective Service: Smart Strategies to Compensate Advisors and Techs While Reducing Turnover.” In this episode, we’ll explore why many advisors and techs feel uncomfortable in “sales” […]
eAdvisor Speakers: Brian Michaels – National Sales Director & Paige Cromer, National Sales Performance Strategist In this episode, Brian and Paige will show you how to seamlessly integrate service contract discussions into your customer interactions, using eAdvisor to automatically generate quotes. Learn proven strategies to empower your service advisors, build customer trust, and effortlessly transition […]
eAdvisor Speakers: Brian Michaels – National Sales Director & Paige Cromer, National Sales Performance Strategist Join Brian and Paige as they walk through best practices for presenting service. In this episode, we’ll walk you through our three-tier approach to presenting ASRs, designed to position your service advisor as a trusted resource for your customers. With […]
eAdvisor Speakers: Brian Michaels – National Sales Director & Paige Cromer, National Sales Performance Strategist Discover how your dealership’s Service Lane serves as the hub where all major departments intersect. This unique opportunity allows you to deliver impactful messaging to most of your current customers. In episode eight, Brian and Paige will explore proven strategies […]
eAdvisor Speakers: Brian Michaels – National Sales Director & Paige Cromer, National Sales Performance Strategist We’ve officially hit the midpoint of our season, so we’re excited to share some All-Star Ideas, Tips, and Strategies that Paige and I have gathered from our decades of experience in the Fixed Ops Biz. Here’s a sneak peek at […]
In the service lane, increasing profits relies on the culmination of several small actions. However, many service managers overlook the details because they are too focused on increasing repair orders and hitting metrics. Superb customer service and efficient processes are the foundations of generating revenue – it’s called the service lane after all. So, here […]
It costs dealerships 7 times more to gain new customers than to keep existing ones. In fact, Harvard Business School found that increasing customer retention by just 5% can lead to a 25%-95% profit increase. However, due to technological advancements, cars live longer and people are keeping them longer (around six years for the average person). But […]
Though many dealerships lose service lane customers once their vehicles fall out of warranty, with the right tools, retaining customers is possible. Here are 5 ways to retain more customers and increase customer loyalty. 1. Perfect the Check-in Process We’ve said it a million times and we’ll say it again: the write-up will make or […]