eAdvisor Speakers: Brian Michaels – National Sales Director & Paige Cromer, National Sales Performance Strategist Join Brian Michaels and Paige Cromer for Episode 11 of “10 Minutes to Highly Effective Service: Smart Strategies to Compensate Advisors and Techs While Reducing Turnover.” In this episode, we’ll explore why many advisors and techs feel uncomfortable in “sales” […]
eAdvisor Speakers: Brian Michaels – National Sales Director & Paige Cromer, National Sales Performance Strategist In this episode, Brian and Paige will show you how to seamlessly integrate service contract discussions into your customer interactions, using eAdvisor to automatically generate quotes. Learn proven strategies to empower your service advisors, build customer trust, and effortlessly transition […]
eAdvisor Speakers: Brian Michaels – National Sales Director & Paige Cromer, National Sales Performance Strategist Join Brian and Paige as they walk through best practices for presenting service. In this episode, we’ll walk you through our three-tier approach to presenting ASRs, designed to position your service advisor as a trusted resource for your customers. With […]
eAdvisor Speakers: Brian Michaels – National Sales Director & Paige Cromer, National Sales Performance Strategist Discover how your dealership’s Service Lane serves as the hub where all major departments intersect. This unique opportunity allows you to deliver impactful messaging to most of your current customers. In episode eight, Brian and Paige will explore proven strategies […]
eAdvisor Speakers: Brian Michaels – National Sales Director & Paige Cromer, National Sales Performance Strategist We’ve officially hit the midpoint of our season, so we’re excited to share some All-Star Ideas, Tips, and Strategies that Paige and I have gathered from our decades of experience in the Fixed Ops Biz. Here’s a sneak peek at […]
As the old service saying goes, fixed absorption will always carry the store. Read on to learn how an old F&I axiom can ensure that’s always true. “Present 100% of your products to 100% of your customers 100% of the time” is the credo F&I pros follow — at least for those living above $1,500 […]
eAdvisor Speakers: Brian Michaels – National Sales Director & Paige Comer – National Sales Performance Strategist In this on-demand recording, you’ll learn: • Essential strategies like menu selling for tailored product recommendations • Consistent process execution for a seamless customer experience, and • Quality control measures to ensure top-notch service and lasting customer loyalty. If you’re […]
Customer retention is huge for service lanes. Improving retention could mean the difference between a thriving business and a failing one. You know how hard and expensive it can be to get customers to your service lane in the first place. Don’t lose them once you’ve got them. Use these strategies to make first-time customers […]
It may seem obvious and even redundant, but don’t underestimate your service lane and fixed operations as a significant source of profit. On average, fixed operations account for a notable percentage of a dealership’s total sales and contribute over half of its overall gross profit. These figures have increased year after year, and even if […]
You likely already know that selling tires is a good way to increase both customer satisfaction and your overall revenue, but do you know how to make the process easier and more profitable? There are two components to making tire sales quick and straightforward: “Seeing is believing” and “Showing is selling”. Customers must literally “see” […]